Last Updated: August 2, 2026

1. The sender and the recipient shall be jointly and severally liable for any damages or obligations arising from the shipment of items whose transportation, possession, or trade is prohibited by law.
2. The sender is responsible for properly packaging the shipment. The Company shall not be liable for damages resulting from inadequate packaging or for damage to fragile, perishable, or fast-spoiling items.
3. The Company shall not be liable for damage to perishable goods if they are not collected within ten (10) days from the date of arrival.
4. The sender shall provide invoices for commercial goods and shall bear full responsibility for any consequences arising from the absence of such invoices.
5. The sender shall provide the required customs declaration or supporting documents for goods of foreign origin and shall bear full responsibility if such documents are not available.
6. In the event of loss or damage resulting from the Company's proven fault, compensation shall be limited to a maximum of 10% of the value stated in the purchase invoice provided by the sender. The Company shall not be liable for any indirect damages or loss of profits.
7. If a shipment is not collected within ten (10) days, the Company may return it to the sender, and the sender shall bear all return shipping costs.
8. Shipments may not be opened before the delivery process is completed. If delivery is refused, the sender shall bear the cost of returning the shipment.
9. A shipment shall only be delivered after verifying the recipient's identity using the delivery verification code, a valid identification document, the registered phone number, or by matching the delivery address with the shipment waybill.
10. If the delivery verification requirements cannot be fulfilled, the Company shall not deliver the shipment, and the sender shall bear the cost of returning it to the origin.
11. The sender is responsible for the accuracy of all information provided on the shipment waybill and shall bear responsibility for any delay or damage resulting from incorrect or incomplete information.
12. Delivery of the shipment to a person whose identity has been successfully verified using the Company's approved verification methods shall constitute valid delivery and fully discharge the Company from its delivery obligations.

Return Service Terms

13. The sender may request a return shipment within 24 hours of the original delivery to benefit from the advertised return shipping discount, subject to the Company's return policy in effect at the time the request is submitted.
14. A return shipment shall be created as a new and independent shipment and shall be subject to these Shipping Terms & Conditions.
15. The discount applies only to the base return shipping fee and does not include any additional charges or optional services that may apply to the shipment.
16. If the original recipient is unavailable to hand over the return shipment, refuses to do so, or the Company is unable to collect the shipment for any reason beyond its control, the Company shall bear no liability, and the collection attempt shall be deemed completed in accordance with the Company's procedures.
17. The Return Service does not include the refund or collection of any Cash on Delivery (COD) amounts. The Company's responsibility is limited solely to transporting the shipment. Any financial settlement between the sender and the recipient remains their sole responsibility.
18. Unless otherwise expressly agreed, the sender shall bear all charges related to the return shipment.
19. The Company reserves the right to modify, suspend, or discontinue the Return Service or the applicable return discount at any time. Such changes shall apply only to new return requests submitted after the effective date of the change.
20. These Shipping Terms & Conditions form an integral part of the shipping contract. By creating a shipment waybill or using ETLBNI's services, the sender acknowledges that they have read, understood, and agreed to these Terms & Conditions.